Will we lose our phone numbers in the switch?

No. Number porting is a standard, regulated process in Canada — your existing numbers transfer to the new system. We manage the porting timeline to ensure the old numbers keep ringing until the new system is fully live and tested. A properly managed port is invisible to callers.

How disruptive is the transition?

Less disruptive than most businesses expect. Modern UCaaS migrations are designed for parallel operation — the new system runs alongside the old one until cutover. Staff can be trained on the new system before anything is switched over, and the cutover itself is typically scheduled for a low-traffic window.

Our PBX is very old. Does that affect the migration?

Only in the sense that older systems require more detailed transition planning. We document what the current system does — extensions, hunt groups, auto-attendants, voicemail routing — and map it to the replacement before the port. The more complex the current setup, the more important it is to plan carefully.

What does cloud voice cost compared to what we pay now?

That varies by the current system, current contracts, and what the replacement needs to do. Businesses moving off end-of-life PBX hardware often see meaningful savings on maintenance and per-seat costs. The honest answer is that we quote it based on your specific situation — not a generic estimate.

SwitchU

Book a procurement review

Use Case

Replace an outdated business phone system.

Most businesses are running phone systems that were built for a different era — on-premise PBX hardware that is past end-of-life, on per-line contracts that were written before the business was this size, with voicemail boxes nobody has the password for. The replacement is usually simpler than it looks from the outside, but it needs to be managed carefully.

Signs the system needs replacing

What an aging phone system costs you.

End-of-life hardware with rising maintenance costs

On-premise PBX systems eventually age out of vendor support. Replacement parts become scarce, maintenance contracts become expensive, and the next hardware failure becomes a business continuity event rather than a routine repair.

Staff cannot work from anywhere

Legacy PBX systems tie phones to desks. Modern cloud voice lets staff take calls on their computer, their mobile, or at any location — and have it all ring the same extension.

Adding or moving lines requires a technician

On-premise systems require physical work to add extensions, move numbers, or reconfigure call routing. UCaaS handles all of that from a web portal — changes that used to take a service call take minutes.

The system does not support remote or multi-location work

A phone system that does not follow staff to a second office or home office creates a two-tier experience — some staff reachable on their direct line, others on personal mobiles nobody has in their contact book.

How SwitchU helps

A managed migration from legacy to cloud voice.

Document the current system first

Before recommending a replacement, we map what the current system does — extensions, hunt groups, auto-attendants, call routing, voicemail configuration, numbers in service. The replacement gets designed to match, not to approximate.

Source the right UCaaS platform for the business

We have access to multiple UCaaS platforms across the Canadian market — and we match the recommendation to the business's size, multi-location structure, and integration requirements, not to whatever has the best promotion this month.

Manage number porting with continuity

We schedule the port and manage the carrier coordination so numbers move cleanly — old numbers ring until the new system is ready, and the cutover happens in a window that minimizes impact.

Parallel operation during transition

We configure the new system in full before the cutover, so staff can be trained and IT can test without any risk to live calls. The old system stays up until the transition is confirmed complete.

Common questions

What businesses usually ask.

Get started

Review your current phone system.

Tell us about your current setup — what system, how many lines, how many locations. We will put together a migration plan and pricing.