Healthcare & Medical Clinics
Business internet, VoIP with fax support, failover, and multi-location coordination for medical clinics, specialist offices, physiotherapy, optometry, and walk-in clinics across Canada.
The Problem
Healthcare connectivity problems follow predictable patterns — and most of them are preventable with the right circuit and configuration from the start.
OSCAR, Wolf, PS Suite, and most cloud-hosted EMRs require a stable, consistent connection. An outage does not just slow the clinic — it stops it. Every appointment waits.
Branches in different neighbourhoods often end up with different providers, contracts expiring at different times, and no single view of what the group is paying or when renewals land.
Clinic networks handling patient records need proper segmentation between administrative and clinical traffic. Compliance is not just a speed question — it is a network design question.
Medical practices still send and receive faxes heavily — referrals, lab results, prescriptions. eFax over VoIP needs to be configured correctly or reliability suffers.
What We Arrange
Many clinics are still running residential internet that was never designed for the traffic a busy practice generates: cloud EMR, VoIP, imaging software, and staff devices all competing on the same connection. We source business-grade circuits sized for actual clinic usage, across a multi-supplier network, for each address — including locations where only one good option exists.
Clinic phones need to handle patient calls, internal extensions, after-hours routing, and eFax — reliably, on the same system. We source VoIP platforms that support T.38 fax protocol so referrals and lab results move without the call-quality trade-offs that break standard fax-over-VoIP setups.
A second internet connection on a separate network path takes over automatically if the primary fails. For a clinic running a cloud-hosted EMR, failover keeps the afternoon schedule intact. We source failover alongside the primary circuit and confirm automatic switchover before the install is signed off.
For group practices with branches across a city or region, we keep every location on a shared inventory and renewal calendar — sourcing consistently across addresses so the group has a single contact for all connectivity rather than separate relationships with every local provider.
When to Call the Desk
Internet, VoIP, and failover belong on the fit-out checklist. Ordering at lease-signing means the clinic is connected and charting when the first patients arrive.
Renewal is the moment to benchmark the current plan against what is available — both on reliability and on what the clinic now needs to run its software stack.
A clinic that outgrew its residential internet connection needs a business circuit before the next EMR outage — not after. We scope the upgrade and manage the install cutover.
How the Desk Works
Tell the desk a new location is opening or a contract is coming up for renewal, and we handle the rest: source options across available supplier channels for that address, confirm reliability and compliance considerations before you commit, place the order, and manage the install. Every location, line, and renewal sits in one inventory instead of scattered across a stack of unrelated contracts.
When you order through us, the supplier pays us a commission — you don't pay more by using SwitchU, and your pricing comes from the supplier. If a current provider is the right answer for a specific location, that is what we will recommend.
FAQ
Tell us about your clinic — current locations and any in the pipeline — and a SwitchU advisor will come back within one business day.